Pepe & Hazard LLP, a leading New England Law Firm cites professionalism and positive experience
Recently Retrievex was selected by Pepe & Hazard LLP, a leading New England Law Firm headquartered in Hartford, CT, as their records management vendor of choice. Retrievex seamlessly transferred Pepe & Hazard LLP's documents to a Retrievex Records Center.
Retrievex worked with the firm to customize FileLineACCESS, Retrievex’s online records management access system, to meet their unique document storage needs. According to Cindi LeMay, Records Manager at Pepe & Hazard LLC,
“About a year ago I made the decision to investigate cutting document storage costs and increasing customer service in connection with our off-site file storage vendor. During the initial phase I received a number of proposals from a variety of offsite records management vendors. While reviewing the proposals and arranging meetings with my top choices, Retrievex stood out as a very competitive, professional, organized and user friendly company.”
“Ultimately I selected Retrievex, and I have to say, they are a terrific choice. Retrievex personnel are wonderful to work with. We receive regular updates on the transfer process, the boxes are immediately scanned into the Retrievex system upon arrival and the transfer has gone very smoothly, we have had no issues with retrieving boxes during the entire process.”
“As we near the end of the transfer, I can say it was a very positive experience and it is all due to the records management personnel at Retrievex. I had very minimal involvement in the process so all credit goes to Retrievex. All I had to do was read the transfer update e-mails!”
“Retrievex is extremely responsive; if it were necessary we could actually speak to a real person on the other end. We rely heavily on the web product FileLineACCESS which is very easy to use and the training class provided to my staff was lively, fun and made our switch very easy.”
“Our deliveries and pick-ups are made by Jason. Jason is very professional and friendly, and as the ‘face’ of Retrievex to the customers, he's certainly a good representative for the company. My staff and I are extremely happy with the customer service we are receiving, the prompt responses and the friendly atmosphere provided by Retrievex.”
Cindi concluded, “All my dealings with Retrievex have been extremely positive, and I would not hesitate to make the same choice again. We all have choices about who we do business with and I highly recommend Retrievex as a perfect choice.”
