Quality Control processes essential to records management success for pharmaceuticals
A prominent pharmaceutical company headquartered in Marlboro, MA was seeking to centralize their document storage inventory with one provider for all of the company's U.S. locations. Due to the substantial records management compliance requirements within their industry, it was critical that the chosen vendor had all the attributes of a proven pharmaceutical and biotech document storage provider. A secure records storage center, a quality web program and the effective use of quality control processes were essential characteristics.
Retrievex was awarded the business in 2001. Immediately, Retrievex management played a leading role in coordinating the logistics associated with relocating all of the company’s records from around the United States. All of the boxes were labeled and scanned to secure locations within the Retrievex Document Storage Center. Retrievex Customer Service performed audits on the inbound records to compare box inventory vs. boxes received, to ensure that everything was safely and accurately transferred. The results of the records management audits were shared with the customer throughout the document storage transfer process.
As the inbounding proceeded, the customer identified a certain group of boxes that were of particular concern. These boxes held the original results of drug studies and they could not be compromised in any manner. Retrievex adjusted its records management program to accommodate up to seven fields of vital data associated with these boxes and organized the information within the Retrievex operating system. Due to the advanced expertise of the Retrievex Quality Control Department, all elements of the inbound data were properly populated and formatted to ensure that the customer had uninterrupted access to the information that might be required.
Today, this pharmaceutical company continues to maintain all of its records with Retrievex, utilizing services for document storage and retrieval, media vault storage and certified shredding services.
